FAQ
FAQ
General information
Where is OscarOno based?
OscarOno is a French brand based in Paris, with showrooms and partners across Europe and international markets.
Is it possible to visit a showroom?
Yes, showroom visits are available by appointment. Contact made@oscarono.fr to book a visit at our Paris showroom or with a local partner.
What is End grain cut wood?
End grain oak refers to wood that is cut across the growth rings of the tree, rather than along the grain. This reveals a distinctive circular pattern and results in a surface that is exceptionally durable, dense, and resistant to wear. Because the fibers are exposed vertically, end grain oak offers superior strength and unique visual texture, making it ideal for high-traffic areas and luxury design applications.
What is the history of end grain cut wood?
End-grain oak flooring has its origins in the late 19th century, where it was commonly used in factories, workshops, and even as street paving due to its exceptional strength and resistance to wear. The technique involves cutting wood perpendicular to the grain, exposing the tree’s growth rings and creating a uniquely patterned, highly durable surface. While its industrial use declined over time, end-grain wood has seen a revival in luxury design for its rich texture and heritage character.
OscarOno reinterprets this historical tradition with its Forêt Collection, drawing inspiration from the wooden cobbled streets of 16th- and 17th-century Paris. By combining traditional craftsmanship with modern engineering, OscarOno brings the timeless aesthetic of end-grain oak into elegant, contemporary interiors.
What is the difference between Endgrain and Flatgrain wood?
Endgrain is cut across the growth rings, offering superior hardness, durability, and acoustic qualities. Flatgrain is cut along the tree’s growth lines, making it more affordable and easier to produce while maintaining quality.
Does OscarOno offer installation services?
While OscarOno does not directly provide installation, certified installers can be recommended upon request.
Shipping & delivery
Do you offer international shipping?
Yes, we ship worldwide. Our team will coordinate international freight and customs clearance for orders outside the EU. Additional shipping costs apply based on location.
What are the delivery lead times for Oscar Ono flooring?
Lead times vary depending on the collection, customization, and stock availability:
- In-stock items: 2–4 weeks
- Custom/made-to-order: 6–10 weeks
- Large projects: Custom timeline (based on production schedule)
Do you deliver directly to consumers, or do I need to order through a retailer?
We sell directly to professionals (architects, designers, contractors) and select private clients. Orders can be placed through our sales team or through one of our authorized distributors.
Ordering & pricing
What is your minimum order quantity?
Minimum order quantities depend on the collection and customization level. We do have a minimum order amount of EUR 500,- For exact details, please contact made@oscarono.fr.
How can I request a quote?
You can request a quote by emailing made@oscarono.fr or by using the contact form on our website.
What is the price range for Oscar Ono flooring?
Suggested retail prices in Europe (excluding transport, customs, and duties):
- Opus Collection: €690/m² (endgrain) or €640/m² (flatgrain)
- Forêt Collection: €540/m² (endgrain) or €420/m² (flatgrain XXL)
- Qubes Collection: €300/m² (endgrain)
- Classics Collection: From €130–€140/m² for standard finishes (e.g. Naturel, Miel Doux), up to €200/m² for special finishes like Tout Blanc
Please note: These are indicative prices. Final costs may vary depending on local duties, shipping costs, finishes, and order size. Contact us or request a quote for project-specific pricing.
Do you offer bulk discounts for large orders?
Yes, volume-based discounts are available for large orders in our Classic Range. Discounts vary depending on the total square meters ordered and the specific project requirements. Please contact made@oscarono.fr for a custom offer.
Do you provide trade discounts for architects, designers, and contractors?
Yes, we offer trade pricing and exclusive discounts for architects, interior designers, and contractors. Contact our sales team at made@oscarono.fr to register as a trade partner and access special pricing and project support.
Is there a price difference between finishes or sizes?
Yes, pricing varies based on:
- Wood type and grading (endgrain vs. flatgrain, natural vs. smoked)
- Board size (wider/longer planks cost more)
- Finish (natural vs. custom-treated options)
- Customization requests (special finishes, patterns, or sizes)
For specific pricing, please request a quotation.
Do you charge extra for FSC/PEFC-certified wood?
FSC/PEFC certification is available upon request, and a surcharge may apply depending on sourcing availability. Contact us for pricing details.
Are there any seasonal promotions or sales on OscarOno flooring?
Occasionally, we offer limited-time promotions or project-based discounts. Follow us on social media or subscribe to our newsletter to stay updated on exclusive offers.
What payment methods do you accept?
We accept the following payment methods:
- Bank transfers (SEPA, SWIFT, IBAN)
- PayPal (upon request, with surcharge)
- Payment plans for large projects (available upon approval)
Can I pay in installments for my flooring order?
For large-scale projects, we may offer a staggered payment plan. This is reviewed on a case-by-case basis and subject to approval. Contact us to discuss options.
Do you offer refunds for project cancellations?
Deposits are non-refundable once production has started. If a project is canceled before production, a partial refund may be issued, subject to review.
Do you offer exclusive pricing for large architectural projects?
Yes, we provide project-based pricing for large-scale developments, hotels, and commercial interiors. Contact our team for a custom proposal.
Opus Collection
General
Can I request samples of the Opus Collection?
Yes, samples can be requested via following link.
Can the Opus Collection be customized for specific projects?
Yes, OscarOno offers customization services. Contact made@oscarono.fr for tailored project solutions.
What is the warranty period for the Opus Collection?
Opus flooring is covered by a 25-year warranty, ensuring protection against structural defects. The warranty is voided in cases of improper installation, negligence, or misuse.
Technical specifications
What are the available dimensions?
Each Opus tile measures 450×440 mm, with a thickness of 12+8 mm. One panel covers 0.150 sqm, and 6.66 panels are needed per square meter. The weight of a single panel is 2.25 kg, with a total weight of 15 kg per square meter.
What type of wood is used in the Opus Collection?
The Opus Collection is made from European Oak (Quercus Petraea), ensuring durability and a natural aesthetic.
What are the available finishes for the Opus Collection?
The Opus Collection is available in three natural, uncolored finishes:
- Natural (S96)
- Smoke (S97)
- Black (S98)
All are finished with a 2-component invisible varnish (non-tinted, matte look). The Black finish is inspired by the traditional Shou Sugi Ban technique.
What certifications does the Opus Collection comply with?
FSC certification available upon request
- CE (EN 14342) compliance
- VOC emissions: E1 / ISO 16000
- Fire resistance rating: Cfl-S1
- Brinell hardness: 3.7 (medium-hard wood)
- Thermal resistance: 0.14 m²K/W
Installation & compatibility
What are the key installation requirements for Opus flooring?
Installation must be done on a clean, flat, dry subfloor. Use professional polyurethane adhesive (e.g., Bona or Sika). Concrete must have moisture content below 1.4 kg/92m²/24h. Boards should be acclimatized for 48 hours before installation. All collections are suitable for underfloor heating (max 28°C).
How much extra material should I calculate beyond the net floor area?
For the Opus collection, due to its geometric design, an additional 15–20% is advised, depending on the specific layout and site conditions.
Can the Opus Collection be used in high-traffic areas?
Yes, the Opus Collection is classified as 34 (endgrain) and 33 (flatgrain), making it suitable for residential and commercial high-traffic environments.
Is the Opus Collection suitable for humid areas?
The flooring should not be installed in high-humidity environments, such as spas or bathrooms with direct water exposure.
Can Opus flooring be installed over underfloor heating?
Yes, Opus flooring is compatible with water-based and electric underfloor heating systems, provided the floor temperature does not exceed 28°C (82°F). A Fidbox monitoring device is recommended to track temperature and humidity levels. Avoid rugs and carpets, as they can block heat and cause system malfunctions.
What subfloors are suitable for Opus installation?
Opus can be installed on:
- Concrete subfloors (must be level with moisture content below 1.4 kg/92m²/24h).
- Wooden subfloors (must be even and well-ventilated).
- Raised office floors (require an additional underlayer of 12mm plywood or hardboard).
What installation methods are recommended for the Opus Collection?
Opus should be fully glued to the subfloor using water-free adhesives (recommended brands: Sika, Bona, Vermeister). Floating installation is not recommended. Expansion joints of at least 20mm must be included around the room perimeter. A loose tongue and groove system ensures a seamless multi-directional connection.
Is a finishing treatment needed after installation of Opus flooring?
No additional finishing is required after installation. However, an optional gap-filling solution (LignoFusion) can be used for a seamless effect.
Are small gaps between wood pieces standard in the design? Can they be filled?
Yes, Opus flooring feature a standard ~1 mm gap between oak pieces as part of the natural design.
These gaps can optionally be filled using LignoFusion, a special color-matched filler developed by Oscar Ono. Filling is not required but can be used for a more seamless appearance.
Video tutorial available on how to apply gap filling.
Maintenance & repair
How should Opus flooring be maintained?
- Daily: Vacuum to remove dust and debris.
- Weekly: Clean with parquet soap and a damp microfiber cloth. Avoid: Harsh chemicals like bleach, alcohol, or acetone.
- Annual maintenance: Apply a product such as Bona Freshen Up for restoration.
Can damaged Opus panels be replaced?
Yes, damaged panels can be replaced individually. A video tutorial on replacing panels is available following this link.
Fôret Collection
General
Can I request samples of the Forêt Collection?
Yes, samples can be requested via following link.
Can the Forêt Collection be customized?
Yes, OscarOno offers customization services to meet specific project needs. Contact made@oscarono.fr for more details.
What is the warranty period for the Forêt Collection?
The Forêt Collection is covered by a 25-year warranty, ensuring protection against structural defects. The warranty is voided in cases of improper installation, negligence, or misuse.
Technical specifications
What are the available dimensions?
- Endgrain thickness: 12+8 mm
- Flatgrain thickness: 12+6 mm
- Width options: 38 mm to 200 mm
- Length: 1520 mm
What are the different versions of the Forêt Collection?
The Forêt Collection comes in four versions:
- Forêt (Endgrain) – Original high-durability design.
- Forêt Simple (Flatgrain) – More affordable alternative.
- Forêt Twirl (Endgrain) – Circular design, delivered in pre-assembled puzzle pieces.
- Foret simple XXL (Flatgrain) – Large-format version, ideal for creating a more seamless and elegant look in spacious interiors.
What are the available finishes for the Forêt Collection?
The Forêt Collection is available in three natural, uncolored finishes:
- Natural (F101)
- Smoke (F102)
- Black (F103)
All are finished with a 2-component invisible varnish (non-tinted, matte look). The Black finish is inspired by the traditional Shou Sugi Ban technique.
What are the available patterns in the Forêt Collection?
The Forêt Collection offers six distinct patterns:
- Tile
- Brick
- Arrow
- Roof Left
- Roof Right
- Cityscape
What type of wood is used in the Forêt Collection?
he Forêt Collection is made from European Oak (Quercus Petraea).
What certifications does the Forêt Collection have?
FSC certification available upon request
- CE (EN 14342) compliance
- VOC emissions: E1 / ISO 16000
- Fire resistance rating: Cfl-S1
- Brinell hardness: 3.7 (medium-hard wood)
- Thermal resistance: 0.14 m²K/W
Installation & compatibility
What are the key installation requirements for Fôret flooring?
Installation must be done on a clean, flat, dry subfloor. Use professional polyurethane adhesive (e.g., Bona or Sika). Concrete must have moisture content below 1.4 kg/92m²/24h. Boards should be acclimatized for 48 hours before installation. All collections are suitable for underfloor heating (max 28°C).
How much extra material should I calculate beyond the net floor area?
For the Forêt collection, we recommend adding approximately 10% extra to the total floor surface to account for cuts, pattern layout, and waste.
Can the Forêt Collection be installed on walls?
Yes, Forêt flooring can also be used as a decorative wall cladding.
Can Forêt flooring be installed over underfloor heating?
Yes, Forêt flooring is compatible with both water-based and electric underfloor heating up to 28°C (82°F). A Fidbox monitoring device is recommended. Avoid rugs and carpets, as they can block heat and cause system malfunctions.
Is the Forêt Collection suitable for high-traffic areas?
Yes, Forêt flooring is classified as 34 (Endgrain) and 33 (Flatgrain), making it ideal for residential and commercial high-traffic environments.
Can Forêt be installed in high-humidity environments?
No, Forêt should not be installed in spas, bathrooms, or areas with direct water contact.
What are the recommended adhesives for Forêt flooring?
A water-free polyurethane adhesive from brands like Sika, Bona, or Vermeister is recommended for installation.
Is additional finishing required after installation of Fôret flooring?
No additional finishing is needed. However, optional gap filling can be done using LignoFusion, available in matching colors.
Are small gaps between wood pieces standard in the design? Can they be filled?
Yes, Forêt flooring feature a standard ~1 mm gap between oak pieces as part of the natural design.
These gaps can optionally be filled using LignoFusion, a special color-matched filler developed by Oscar Ono. Filling is not required but can be used for a more seamless appearance.
Video tutorial available on how to apply gap filling.
Maintenance & repair
How should Forêt flooring be maintained?
- Daily: Vacuum to remove dust and debris.
- Weekly: Clean with neutral soap and a microfiber cloth. Avoid: Harsh chemicals like bleach, acetone, or ammonia.
- Annual maintenance: Use Bona Freshen Up or Sayerlack LINEA BLU for restoration.
Can damaged Forêt panels be replaced?
Yes, damaged panels can be replaced individually. A video tutorial on replacing panels is available following this link.
Qubes Collection
General
What is the Qubes Collection and how does it differ from other Oscar Ono collections?
Qubes is an engineered endgrain flooring solution designed for projects requiring high durability at a more accessible price point. It retains the aesthetic and technical benefits of endgrain wood while being budget-friendly.
Can I request samples of the Qubes Collection?
Yes, samples can be requested via following link.
Can the Qubes Collection be customized?
Yes, OscarOno offers customization services to meet specific project needs. Contact made@oscarono.fr for more details.
How much extra material should I calculate beyond the net floor area?
For the Qubes collection, we recommend adding approximately 10% extra to the total floor surface to account for cuts, pattern layout, and waste.
What is the warranty period for the Qubes Collection?
Qubes flooring is covered by a 25-year warranty, ensuring protection against structural defects. Warranty is voided if improper installation, negligence, or misuse occurs.
Technical specifications
What are the available finishes for the Qubes Collection?
Qubes is available in three natural, uncolored finishes:
- Natural (B202)
- Smoke (B203)
- Black (B204)
All are finished with a 2-component invisible varnish (non-tinted, matte look). The Black finish is inspired by the traditional Shou Sugi Ban technique.
What are the available dimensions?
- Board width: 80 mm
- Board thickness: 16 mm
- Top layer thickness: 6 mm
- Oak block size: 80×80 mm
- Board length: 1138 mm
- Area per board: 0.091 m²
- Weight per m²: 12 kg
What type of wood is used in the Qubes Collection?
Qubes is made from European Oak (Quercus Petraea), ensuring durability and natural beauty.
What certifications does the Qubes Collection have?
FSC/PEFC certification available upon request
- CE (EN 14342) compliance
- VOC emissions: E1 / ISO 16000
- Fire resistance rating: Cfl-S1
- Brinell hardness: 3.7 (medium-hard wood)
- Thermal resistance: 0.14 m²K/W
What are the packaging and logistics specifications for Qubes?
- Max pallet size: 120x80x100 cm
- Max boards per pallet: 520 pcs
- Max m² per pallet: 40 m²
- Max pallet weight: 500 kg
Installation & compatibility
What are the key installation requirements for Qubes flooring?
Installation must be done on a clean, flat, dry subfloor. Use professional polyurethane adhesive (e.g., Bona or Sika). Concrete must have moisture content below 1.4 kg/92m²/24h. Boards should be acclimatized for 48 hours before installation. All collections are suitable for underfloor heating (max 28°C).
How much extra material should I calculate beyond the net floor area?
For the Qubes collection, we recommend adding approximately 10% extra to the total floor surface to account for cuts, pattern layout, and waste.
Can Qubes flooring be installed in high-traffic areas?
Yes, Qubes flooring is classified as 33, making it suitable for both residential and commercial high-traffic applications.
Can Qubes be installed in humid environments?
No, Qubes should not be installed in spas, bathrooms, or areas with direct water exposure.
What is the recommended installation method for Qubes flooring?
Fully glue-down installation using a polyurethane adhesive from brands such as Sika, Bona, or Vermeister. Loose tongue and groove system for seamless connectivity. Floating installation is not recommended.
Can Qubes be installed over underfloor heating?
Yes, Qubes is compatible with both water-based and electric underfloor heating, provided the surface temperature does not exceed 28°C (82°F). Fidbox monitoring device recommended to track humidity and temperature. Avoid rugs and carpets, as they can block heat and affect floor stability.
How should Qubes flooring be prepared before installation?
Acclimate flooring for at least 48 hours in the installation room. Maintain consistent room temperature of ≥18°C (65°F) before, during, and after installation. Ensure the subfloor is level and meets moisture requirements
What are the subfloor requirements for Qubes installation?
- Concrete subfloor: Must be level, smooth, and dry (moisture <1.4 kg/92m²/24h).
- Wood subfloor: Must be structurally sound and smooth.
- Raised office floors: Require an additional 12 mm plywood underlayer.
Are small gaps between wood pieces standard in the design? Can they be filled?
Yes, Qubes flooring feature a standard ~1 mm gap between oak pieces as part of the natural design.
These gaps can optionally be filled using LignoFusion, a special color-matched filler developed by Oscar Ono. Filling is not required but can be used for a more seamless appearance.
Video tutorial available on how to apply gap filling.
Maintenance & repair
How should Qubes flooring be maintained?
- Daily: Vacuum to remove dust and debris.
- Weekly: Clean with neutral soap and a microfiber cloth. Avoid: Harsh chemicals such as bleach, acetone, or ammonia.
- Annual maintenance: Apply Bona Freshen Up or Sayerlack LINEA BLU for restoration.
Can damaged Qubes panels be replaced?
Yes, damaged panels can be replaced individually. A video tutorial on replacing panels is available following this link.
Classics Collection
General
What is the Classics Collection and how does it differ from other Oscar Ono collections?
The Classics Collection is a harmonious set of wood finishes, carefully selected for both aesthetic and technical qualities. Unlike other collections, Classics uses advanced techniques such as Shou Sugi Ban (charred wood), bleaching, and core smoking to create unique finishes.
Can I request samples of the Classics Collection?
Yes, samples can be requested via following link.
Can the Classics Collection be customized?
Yes, the Classics Collection can be fully customized in terms of color, finish, dimensions, and pattern to meet your specific design vision. Our team will work closely with you to develop bespoke solutions tailored to your project.
What are the available dimensions?
- Planks in 90, 140, 180, 220, or 300 mm widths;
- Lengths: 1600–2200 mm (or 3000 mm for 300 mm width);
- Thickness: 16–20 mm
Chevron and herringbone patterns are also available in specific formats.
What is the warranty period for the Classics Collection?
Classics flooring is covered by a 25-year warranty, ensuring protection against structural defects. The warranty is voided if improper installation, negligence, or misuse occurs.
Technical specifications
What are the available finishes in the Classics Collection?
The Classics Collection features 12 UV-oiled different finishes:
- Tout Blanc (W101)
- Rocher Blanc (W102)
- Rocher Bleu Gris (G101)
- Naturel (N101)
- Blanc Rose (W103)
- Miel Doux (N102)
- Brun Doux (D103)
- Rocher Brun (D104)
- Brun Marais (S101)
- Noir Marais (S102)
- Rocher Noir (D101)
- Rocher Charbon (D102)
What are the standard installation patterns for the Classics Collection?
Classics flooring is available in three traditional installation patterns:
- Straight planks
- Herringbone
- Hungarian Point (Chevron)
- Versailles panels
What are the available dimensions?
Straight Planks:
- Widths: 90 mm, 140 mm, 180 mm, 220 mm, 300 mm
- Thickness: 16 mm (4 mm top layer) or 20 mm (6 mm top layer for 300 mm planks)
- Lengths: 1600–2200 mm (10% short boards), 3000 mm for 300 mm width
Herringbone & Hungarian Point:
- Dimensions: 120 x 600 mm
- Thickness: 16 mm (4 mm top layer)
What type of wood is used in the Classics Collection?
The Classics Collection is made from European Oak (Quercus Robur).
What are the technical certifications for the Classics Collection?
EFC/FSC certification available upon request
- CE (EN 14342) compliance
- VOC emissions: E1 / ISO 16000
- Fire resistance rating: Cfl-S1
- Brinell hardness: 3.7 (medium-hard wood)
- Thermal resistance: 0.14 m²K/W
Installation & compatibility
Can the Classics Collection be installed in high-traffic areas?
Yes, Classics flooring is suitable for both residential and commercial spaces, designed to withstand daily wear and tear.
Is the Classics Collection suitable for humid environments?
No, Classics flooring should not be installed in spas, bathrooms, or areas with direct water exposure.
Can the Classics Collection be installed over underfloor heating?
Yes, Classics flooring is compatible with both water-based and electric underfloor heating, provided that: The surface temperature does not exceed 28°C (82°F). The moisture content of the subfloor is controlled before installation. A Fidbox monitoring device is recommended for humidity tracking.
What are the subfloor requirements for installing Classics flooring?
- Concrete subfloor: Must be smooth, level, and dry (moisture <1.4 kg/92m²/24h).
- Wood subfloor: Must be structurally sound and smooth.
- Raised office floors: Require an additional 12 mm plywood underlayer.
What is the recommended installation method for Classics flooring?
Fully glue-down installation is required using polyurethane adhesive (e.g., Sika, Bona, or Vermeister). Floating installation is not recommended. Expansion joints of 20 mm should be included around the perimeter.
Does Classics flooring require additional finishing after installation?
No additional finishing is needed. The flooring is pre-treated with UV oil and oxidative oil for enhanced durability.
Maintenance & repair
How should Classics flooring be maintained?
- Daily: Vacuum to remove dust and debris.
- Weekly: Clean with neutral soap and a microfiber cloth. Avoid: Harsh chemicals such as bleach, acetone, or ammonia.
- Annual maintenance: Apply Bona Freshen Up or Sayerlack LINEA BLU for restoration.
Can damaged Classic boards be replaced?
Yes, individual boards can be replaced.
Sustainability & certifications
What sustainability measures does OscarOno follow?
FSC certification available upon request. Low VOC emissions (E1 rating). European Oak from responsibly managed forests.
What is FSC?
FSC stands for the Forest Stewardship Council, an international non-profit organization that promotes responsible management of the world’s forests. An FSC certification ensures that the wood used in a product comes from sustainably managed forests, respecting environmental, social, and economic standards. Choosing FSC-certified products supports forest conservation and ethical sourcing.
What is FSC chain of Custody?
FSC Chain of Custody (CoC) is a certification system that tracks FSC-certified materials through every stage of production — from forest to final product. It ensures that the wood used in a product has been handled and documented responsibly at each step of the supply chain, providing full transparency and traceability for consumers and businesses committed to sustainable sourcing.
Other
I am interested in reselling your products. What should I do?
Please contact us on made@oscarono.com and we will provide you with the information, requirements and trainings if necessary.
Do you provide 3D files or digital tools for architects/designers?
Yes, OscarOno offers material libraries, textures, and 3D files on request for integration into architectural workflows.
What kind of profiles & skirtings do you offer?
We offer a range of profiles and skirtings in both MDF and solid oak, available in various sizes to suit different interior styles and installation needs.
What are the recommended maintenance procedures for each collection?
Oscar Ono collections have tailored maintenance procedures based on their finish type.
Opus, Qubes, and Forêt collections (finished with 2-component invisible varnish):
- Daily/Weekly Cleaning: Use a vacuum cleaner or a dry microfiber mop to remove dust and debris.
- Damp Cleaning: Use a well-wrung microfiber mop with a pH-neutral wood floor cleaner. Avoid excessive water or steam mops.
- Preventive Care: Place felt pads under furniture legs, use doormats at entrances, and maintain indoor humidity between 40–60%.
- Periodic Maintenance: Depending on usage, floors can be refreshed with a compatible maintenance product. Contact Oscar Ono for guidance.
- Heavy Wear Zones: Additional protection may be advised in commercial or high-traffic areas.
Classics collection (UV-oiled finish):
- Daily/Weekly Cleaning: Vacuum or clean with water and soap specially designed for UV-oiled floors.
- Preventive Care: Same as other collections.
- Periodic Maintenance: Clean with UV-oil soap and apply thin layer of maintenance oil annually.
- Heavy Wear Zones: Apply maintenance oil.
